Addressing user tickets regarding hardware, software and networking
Walking users through installing applications and computer peripherals
Asking targeted questions to diagnose problems
We are looking for a Desktop Support Technician to provide technical assistance to our users. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase user satisfaction.
Address user tickets regarding hardware, software and soft networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Record technical issues and solutions in logs and helpdesk system
Direct unresolved issues to the next level of support personnel
Follow up with users to ensure their systems are functional
Help create technical documentation and manuals
REQUIRED EDUCATION: High school graduate or equivalent. Relevant education may be substituted for experience requirements.
* Experience with Desktop Support * Hands-on experience with Windows Environments * Working knowledge of Microsoft Office products and computer peripherals, like printers and scanners * Knowledge of anti-virus programs and security best practices * Ability to perform remote troubleshooting and provide clear instructions * Excellent problem-solving and multitasking skills * Customer-oriented attitude
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!