Job Description

Job Title 
Desktop Support Technician - Full-Time
Requisition ID
27176786

Begin Date 
2/4/19

Duration 

Location 
Snoqualmie, WA 98065

Other Location 
Description

Desktop Support Technician: (Overview)

  • Addressing user tickets regarding hardware, software and networking
  • Walking users through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems

ESSENTIAL FUNCTIONS:

We are looking for a Desktop Support Technician to provide technical assistance to our users. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase user satisfaction.

RESPONSIBILITIES:

  • Address user tickets regarding hardware, software and soft networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs and helpdesk system
  • Direct unresolved issues to the next level of support personnel
  • Follow up with users to ensure their systems are functional
  • Help create technical documentation and manuals

REQUIRED EDUCATION: High school graduate or equivalent. Relevant education may be substituted for experience requirements.

Required Skills

SKILLS:

* Experience with Desktop Support
* Hands-on experience with Windows Environments
* Working knowledge of Microsoft Office products and computer peripherals, like printers and scanners
* Knowledge of anti-virus programs and security best practices
* Ability to perform remote troubleshooting and provide clear instructions
* Excellent problem-solving and multitasking skills
* Customer-oriented attitude
Openings
1

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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