This is a per diem position for overnight 7pm-7am.
This position is located in the Emergency Department - interviews patient and family to collect required demographic/financial data and completes admission/registration forms. Provide front line customer service including reception and registration. Is responsible for performing clerical duties, facilitating communication, and is the liaison for ER staff.
Accountabilities/Essential Job Functions:
Interviews patient or their representative to collect required demographic/financial data and completes admission/registration forms
Updates and maintains accurate record of patient Electronic Medical Record (EMR)
Verifies patient health insurance plan. Updates EMR with copay and eligibility information
Responsible for calling overhead Code pages and drills
Responsible for coordinating Ambulance transfer and assembling patient transfer documentation packet
Retrieving outside Hospital, Primary care, Specialist, and Pharmacy records at the request of staff
Ordering office and stock supplies for unit and break room
Responsible for performing clerical duties, facilitating communication and contributing to a smooth functioning, well equipped unit
Performs other duties as assigned, some of which may be essential to the job
Education/Training: High School level of communication and/or math skills. HUC training preferred.
Experience: 1-2 years of previous experience plus 3-6 months of time in ER/Trauma center. Health Unit Clerk Experience (HUC) and CNA certification preferred
Analytical skills to read and understand instructions, add and subtract numbers, and make relatively straight-forward comparisons between numbers and letters.
Typing and/or computer skills.
Communication skills necessary to explain policies or procedures, relay patients needs to appropriate personnel, or otherwise communicate with others in situations requiring sensitivity and tact.
Work is performed in accordance with instructions and procedures but incumbents must organize the work, set priorities, and request occasional exceptions when necessary.
Possess effective time management, organization, and situational awareness skills in a fast paced environment
Working knowledge of Microsoft Office
Demonstrates effective verbal, written, and telephone communication skills
Understanding of HIPAA and EMTALA rules
Subject to frequent interruptions
Involved with patients/residents, personnel, visitors, government agencies, etc., under all conditions and circumstances
Subject to hostile and emotionally upset patients/residents, family members, personnel and visitors
Communicates with medical staff, department personnel, and other staff
Works beyond normal working hours, and in other positions temporarily, when necessary
Subject to call back in emergency situations. Attends and participates in continuing educational programs
Subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants and other air contaminants
Maintains a liaison with the patients/resident, their family, support departments, etc., to adequately plan for the patient/resident's care
Environmental and Job Hazards:
Physical and Mental Demands: Walking or standing for an hour or more at a time, stooping and bending, reaching and grasping with arms and hands, proofreading and checking document for accuracy.
Prior experience in the medical field. Proficiency with Word, Excel, and computer skills.
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